MantisCodeMantisCode support
How can we help? Write to us if something is not working or if you have an idea to improve MantisCode.
How to reach us
- Something is not working in the app: open a public issue on GitHub with the app version and device.
- Account or subscription: write to [email protected] about access, plans, billing or GitHub.
- Feedback: write to [email protected] and tell us what felt confusing or what you would like to see.
Before you write
Include the app version, the device and the error message if there is one. Do not share tokens, passwords or API keys: we never ask for them by email or in a public issue.
Frequently asked questions
What do I need to get started?
An active MantisCode subscription, your GitHub account and an AI model available in the app. Check the plans and choose an existing repository or create a new one.
Where does my code run?
In a cloud workspace: a remote, isolated environment where the agent works with the files and runs commands and tests. It has limited resources, hibernates after a period of inactivity and needs time to recover when you return.
What happens to my work if I stop using the app?
The workspace hibernates after 60 minutes without activity and recovers when you return. If it stays hibernated for 7 days it is destroyed along with its contents; the same happens when you sign out or delete your account. Anything you pushed to GitHub with commit and push is kept; anything else may be lost.
Do I need to keep my computer on?
No. Work runs in the MantisCode workspace without depending on your computer. From your phone you give instructions, follow progress and review the result. You need an internet connection to work with the remote environment.
Which models can I use?
You can use the models available in your workspace or connect your providers with OAuth or an API key, and set a model per working mode. The MantisCode subscription is handled separately.
How do I manage or cancel my subscription?
Purchases, restores and cancellations are managed from the app and the store associated with your device. Deleting your account does not cancel the store renewal.
How do I delete my account?
Follow the steps in Account deletion or write to [email protected] with the subject "Account deletion".